CUSTOMER SERVICE TRAINING

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Customer Service Training

A Personal and Professional skills Development Program. A happy workforce is a performing workforce. This program is designed to consistently up skill your team and optimize their performance by supplying both the practical work and life skills necessary to stay above the competition on a personal and corporate level. Working with industry experts in each field, we take the team through a tailor-made program to address the following areas

1. Personal branding and self-awareness
We begin with an Assessment tool which allows the participant to get a candid picture of who they can realistically expect of themselves. After all we cannot change what we don’t acknowledge. We then go into a detailed personal SWOT.

The participant is able to learn their strengths, weaknesses, opportunities and threats to their own 9 dot problem.